Elements and Performance Criteria
- Operate point of sale equipment
- Point of sale equipment operated according to design specifications.
- Point of sale terminal opened and closed according to store procedure.
- Point of sale terminal cleared and tender transferred according to store procedure.
- Cash handled according to store security procedures.
- Supplies of change in point of sale terminal maintained according to store policy.
- Active point of sale terminals attended according to store policy.
- Records completed for transaction errors according to store policy.
- Adequate supplies of dockets, vouchers and point of sale documents maintained.
- Customers informed of delays in the point of sales operation.
- Perform point of sale transactions
- Point of sale transactions completed according to store policy.
- Store procedures identified and applied in respect of cash and non-cash transactions.
- Store procedures identified and applied in regard to exchanges and returns.
- Goods moved through point of sale area efficiently and with attention to fragility and packaging.
- Information entered into point of sale equipment accurately.
- Price/total/amount of cash received stated verbally to customer.
- Correct change tendered.
- Complete sales
- Wrap and pack goods
- Adequate supplies of wrapping material or bags maintained/requested.
- Appropriate packaging material selected.
- Merchandise wrapped neatly and effectively where required.
- Items packed safely to avoid damage in transit, and labels attached where required.
- Transfer of merchandise for parcel pick-up or other delivery methods arranged if required.